What I bring to your support team
I managed 300 weekly customer interactions — in English and French, across calls, email, and messaging — and became the person the team sent the hard conversations to. I do not just close tickets. I identify why the same issue keeps recurring and fix the upstream cause. I bring clinical patience and operational discipline to every customer interaction.
By the Numbers
Six Years of Consistent Delivery
300+
Weekly B2C interactions managed
67%
Conversion rate on all inquiries
7+
Cities coordinated simultaneously
219
Active emails managed across multiple threads
3
New niches built: home appliances, car gadgets, gym equipment
15
Person distributed team supported
Real Screenshots
What 300 Weekly Interactions Looks Like
Bilingual Client Education — English and French
Tutorials sent proactively · Spec comparisons · Purchase confirmation
French — tutorial with order confirmation
French — Pilates board with YouTube link
English — full product education and CTA
Technical Q&A — two types explained
I do not wait for questions. I send tutorials, explain specs, confirm understanding, then process the order. Customer education, not just selling.
ToolsWhatsApp BusinessYouTubeFR and EN
Order Management and Delivery Coordination
Structured intake · B2C invoicing · Payment confirmation · End to end logistics
219 emails — active multi thread management
Structured order form — name, city, delivery date
B2C invoice — Juicii Enterprise
Delivery timing and stock update
Payment confirmed — pickup details collected
ToolsEmailGoogle FormsMTN MoMoWhatsApp
Customer Retention — The Real Metric
Customers who return are proof that service quality compounds
"I like your customer service. Keep being patient."
— Baveri Estates. Returned to purchase again shortly after.
Satisfied — ordering 2 more soon
Returning buyer — I want one more, I have 80k
End to End Process
Full Order Pipeline — First Message to Repeat Purchase
Email received → client education → order confirmed → logistics → delivery → retention. Every stage owned by one coordinator.
Real Work Test — Clipboard Health
Policy Decision and Quality Review
What the review found and recommended
Task 1 — Policy Decision
Upheld deactivation based on 7 cancellations and 1 No Call No Show. Communicated the decision professionally and empathetically.
Task 2 — Quality Review
3 gaps identified with specific fixes: response time, payment calculation error, chat closed without confirmation. Actionable, not generic.
Work Style
How I Work
Respond first, fix second
People need to feel heard before they can receive a solution.
Find the real question
I dig until I understand what is actually needed — then answer that.
Document everything
If it is not recorded, it does not exist. Clean records prevent repeated errors.
Follow up without being chased
I track commitments and return before anyone has to ask.
Character
What I Bring to Every Team
I build people up
Mentored 200+ staff. Advocated for team pay increases. Growth in others is never a threat.
Trust non-negotiable
Medical records, payments, personal details. Six years, zero trust issues.
Full ownership
I do not pass problems up. When it is mine, I follow it through completely.
Remote without excuses
Six years of delivery from Cameroon. Power backup, stable internet, professional setup.
Credentials
Certifications and Education
AI Reinvention Summit · TechNurses Africa · Dec 2025 · 10hrs
Using AI to Brainstorm · DisasterReady · March 2026
MSN (Pediatric Nursing) — Biaka University Institute of Buea · Completed, certificate pending · BSN 2020 · HND 2019
Tech Stack
Tools I Work With
Each one tied to real work shown above — not a list of names.
📧
Gmail
Labels, scheduling
📊
Sheets
Tracking, dashboards
📁
Drive
File organisation
📅
Calendar
Executive scheduling
📝
Docs
SOPs, documentation
💬
Slack
Channels, updates
📋
Trello
Task boards
🎥
Zoom
Meetings, calls
🔁
Zapier
Automation
📱
Lark
Team messaging
🎧
Zendesk
Ticket management
🗃️
Airtable
Databases
🟠
HubSpot
CRM, contacts
📊
Excel
Data, analysis
🗒️
Notion
Wikis, docs
🖥️
Teams
Collaboration
💬
WhatsApp Biz
Customer comms
📄
Word
Documents
Available Now
Ready to Strengthen Your Support Team
Clinical patience, operational discipline, and bilingual communication — from day one.
L1 Customer Support SpecialistB2B Client Support AgentCustomer Success AssociateOperations CoordinatorQuality Assurance ReviewerBilingual Support Representative
Email Me Directly
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